Agency Partner Terms

1. Joining the program

You become a partner when ChurnMiser accepts your application at churnmiser.com/partners. We review each application and confirm acceptance by email, with these terms included and a link to create your partner portal account, valid for 7 days. You accept these terms by ticking the acceptance box when you create that account, which records the version you accepted, or by continuing in the program after we notify you of a change (section 8.1).

1. Who can apply. Any agency, consultancy or freelancer that builds, markets or runs Shopify stores for clients. You must be a registered business or a sole trader of legal age, and the details you give must be accurate.
2. Acceptance is our choice. We review every application and may decline one without giving a reason.
3. What you get. Access to the partner portal: at-risk analytics for each referred store whose owner grants you access, commission reports, one-time codes to link client stores, and AI-written pitch reports.
4. No exclusivity. You may partner with other apps, including competitors. ChurnMiser may work with other agencies, including ones that serve the same niche or region as you.
5. You are independent. Being a partner does not make you ChurnMiser's employee, agent or joint venturer. You cannot sign contracts or make promises on ChurnMiser's behalf.

2. Referred stores

A store counts as yours once it links to your agency within 24 hours of installing ChurnMiser, in either of two ways: it installs through your referral link, or its owner enters, inside the ChurnMiser app, a one-time code you created in the partner portal. The portal is the record: a store that is not linked to your agency there earns no commission.

1. The owner must agree. The store owner links the store themselves, by installing through your link or entering your code. You may not install ChurnMiser for a client without their knowledge, or link a store on their behalf. Linking does not by itself give you access to the store's analytics: the merchant approves or declines your referral inside their app, and can withdraw access later. Withdrawing access does not end your commission; declining the referral does.
2. New stores only. A store that is already a ChurnMiser customer when it links to your agency never qualifies.
3. One agency per store. If two partners try to claim the same store, it belongs to the first agency it links to.
4. What ends commission. Commission on a store ends when you remove it from your portfolio, when the merchant declines your referral, when the store stops paying for ChurnMiser, or when your participation ends under section 7.
5. No self-referral. You may not refer a store that you or your staff own or control, directly or indirectly, or have a financial interest in.
6. Same price for your clients. Referred stores pay ChurnMiser's standard published pricing. There is no partner discount for merchants, and you may not promise one.

3. Commission

You earn $0.03 per included customer, per month, for each referred store whose ChurnMiser subscription is paid for that month. Commission is a flat rate per customer, not a percentage of what the store pays, and it is not funded by any markup to the store's price.

1. Included customers. These are the customers ChurnMiser bills the store for in a billing period. The store's settings define them in one of two ways: its most recent buyers up to a set number, or every customer whose last order falls within a set window. The partner portal shows each store's count as "Customers billed".
2. When it starts. From the first billing cycle the store pays for. No commission is earned during the store's free trial.
3. When nothing is earned. For any month the store's invoice is unpaid. A refund or chargeback reverses commission in proportion to the amount refunded. If we have already paid that commission, we deduct it from your next payout or payouts; we do not invoice reversals separately.
4. How long it lasts. For the life of the store, meaning as long as it stays on a paid plan and linked to your agency. This is subject to change: ChurnMiser may shorten or limit how long commission lasts with 30 days' email notice. A change applies only to commission earned after it takes effect.
5. How it is calculated. Commission is calculated automatically from billing records, by fixed arithmetic, not estimated by AI. The partner portal is the statement of record. Tell us within 60 days if you believe a figure is wrong.
6. Rate changes. We will give you at least 30 days' email notice before changing the rate. A change applies only to commission earned after it takes effect.

What this looks like for one store:

4. Payment

Commission becomes payable once Shopify has paid ChurnMiser for the store's billing cycle. Until then, figures in the portal are estimates.

1. When. Payouts run monthly on the 5th, or the next business day if the 5th is not one.
2. Minimum. The minimum payout is $25. A smaller balance rolls forward to the next month and never expires.
3. Method. By bank transfer through Stripe, to the payout account you set up through Stripe onboarding in the partner portal. No payout is made until onboarding is complete, but your balance keeps accruing. ChurnMiser pays Stripe's payout fees.
4. Taxes. You are responsible for any tax owed on your commission. Tax information is collected, and any required tax forms issued, through Stripe.
5. Holds. We may hold payouts while we look into a suspected breach of these terms, such as fake or self-referred stores. If we confirm a breach, unpaid commission is forfeited.

5. Representing ChurnMiser

You may recommend ChurnMiser in your own words, provided what you say is accurate and backed by ChurnMiser's published materials. You may use the ChurnMiser name and logo while you are a partner, only in the form we supply and only to promote ChurnMiser.

You must:

• Tell clients you earn a commission when you recommend ChurnMiser, as advertising and consumer-protection law requires.
• Present yourself as an independent partner, never as ChurnMiser staff or support.
• Keep figures to what ChurnMiser publishes. "Revenue Saved" counts recovered orders that can be traced back to a campaign; it is not proof the campaign caused the sale.
• Follow anti-spam law (for example CAN-SPAM, CASL or GDPR) in any outreach that mentions ChurnMiser. Unsolicited bulk messaging or any other spam to promote your link is prohibited.

You must not:

• Misrepresent ChurnMiser, its features, its pricing or this program, or promise results, such as a set churn reduction, recovery rate or return on spend.
• Offer discounts, free months or pricing that ChurnMiser has not published, or pay, rebate or otherwise reward a merchant for installing ChurnMiser.
• Bid on "ChurnMiser" or misspellings of it in paid search, or register domains or social handles that contain it.
• Use Shopify's logo, or imply that Shopify sponsors or endorses ChurnMiser or your agency. Say "works with Shopify" in plain text.
• Change the ChurnMiser logo, or combine it with your own as a joint mark.

We may ask you to change or remove material that breaks these rules. You must do so within 5 business days.

6. Client data and confidentiality

The partner portal shows you analytics about your clients' stores and their customers. You may use it only to serve that client, and only while the merchant allows your access.

1. Purpose. Use portal data to advise the store it belongs to. Do not sell it, share it with other clients, combine stores' customer lists, or use it to market anything to those stores' customers.
2. Privacy law. You are responsible for handling any personal data you see lawfully, including under GDPR and CCPA where they apply. Tell us within 72 hours if you learn that portal data was accessed or disclosed without permission.
3. Access. Keep your portal login to yourself and staff who need it. You are responsible for what is done under your account.
4. Confidential information. Anything we share that is not public, such as roadmap, unreleased features or partner pricing, stays confidential during the partnership and for 2 years after it.
5. Your data stays yours. We do not claim ownership of your agency's materials or client relationships.

7. Ending the partnership

Either side can end the partnership at any time by written notice, including by email. Commission that is payable but unpaid is paid in the next monthly payout run, even if it is below the $25 minimum. Commission that is not yet payable is paid once Shopify pays ChurnMiser for the underlying charge.

1. Ending immediately. We may end it without notice if you break sections 2, 5 or 6, act fraudulently, or harm ChurnMiser's reputation. In that case you forfeit any unpaid commission.
2. After it ends. Commission stops for every store. Your portal access closes, and you must stop using the ChurnMiser name and logo and delete any portal data you hold. Your clients' ChurnMiser subscriptions carry on unaffected.
3. What survives. Sections 4 (for payments already owed), 6 and 8 still apply after the partnership ends.

8. General

1. Changes to these terms. We may change these terms at any time by giving you 30 days' email notice. Commission earned before a change takes effect is paid on the terms in force when it was earned. If you keep participating after a change takes effect, you accept it. If you do not accept it, you can end the partnership under section 7.
2. No guarantee of earnings. The program is provided as is. We make no promise about the number of stores that will link, qualify or remain customers, or about the amount you will earn, and the program or portal may change.
3. Limit of liability. Neither side is liable to the other for indirect or consequential losses, such as lost profits. To the fullest extent permitted by law, ChurnMiser's total liability to you in connection with the program is limited to the commission that became payable to you in the 12 months before the claim arose.
4. Indemnity. You cover ChurnMiser for claims that arise from your own marketing, your outreach or your breach of these terms.
5. Notices. We contact you at the email address on your partner account. You contact us at partnerships@churnmiser.com.
6. Governing law. These terms are governed by the laws of the Commonwealth of Virginia. Disputes go to the state courts located in Henrico County or the City of Richmond, Virginia, or the United States District Court for the Eastern District of Virginia, Richmond Division.
7. Entire agreement. These terms are the whole agreement about the Partner Program. Your clients' use of ChurnMiser is governed by ChurnMiser's own terms of service, not by these terms.
8. The parties. These terms are between you and Churnmiser LLC, a Virginia limited liability company, trading as ChurnMiser, of 8401 Maryland Dr, Ste A, Richmond, VA 23294.